Q. What are the payment methods available? FY HOMEWARE SDN BHD offers various kind of Payment Methods as shown below:- Invoice / Cheque / Offline Bank Transfer Bank : PUBLIC BANK Bank Account :320-8811-216 Account Name :FY HOMEWARE SDN BHD After you made the payment, please send us the payment details of : Bank Name : Banking Date : Banking Time : Banking Reference No : Total ammount you have paid : Your Order No : You may SEND and Email us the above info to Email Address: sales@fyhomeware.com WhatsApp it to us at 010-5653625 Note: Your purchased products will not be delivered until we have this confirmation. Q. How to change my account personal information and shipping address? Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here. Q. I forgot my Password for my account. What should I do to retrieve it? 1. Click on “Forgot Password?” and fill your email that used to register the account in the box. 2. Click Submit. 3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account. Q. Can I cancel an existing order that has been made? Yes, only if the order is still on pending status. - Please send an email to our customers' service email at sales@fyhomeware.com with the message title “Request to cancel order” in order to inform us about the cancellation order. - Orders that are in shipping or shipped will not be cancelled. Q. What is the product's transaction currency? All products transaction currency will be in Ringgit Malaysia. Q. How long does the delivery usually take? We usually will take about 3 to 7 working days for the delivery done, unless any uncertainty like Covid-19 Q. I still have doubts! Sorry that we're unable to clear your doubts on the FAQ page. Please kindly send us an email to sales@fyhomeware.com for us to clear your doubts. Q. Pickup at our Store 43, 43A, 43B, Jalan Mutiara 1/2, Taman Mutiara Mas, 81300 Skudai, Johor, Malaysia. 44, Jalan Mutiara 1/1, Taman Mutiara Mas, 81300 Skudai, Johor, Malaysia. read more

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable) A 20% of the product price will be charged for refunded products. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 7 days after delivery. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@fyhomeware.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item,send us an email at sales@fyhomeware.com and send your item to: 43 Jalan Mutiara 1/2 Taman Mutiara Mas 81300 Johor Bahru, Johor Malaysia.   Shipping To return your product, you should mail your product to: 43 Jalan Mutiara 1/2 Taman Mutiara Mas 81300 Johor Bahru, Johor Malaysia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over RM50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. read more

FY HOMEWARE SDN BHD Our company FY HARDWARE & SANITARYWARE TRADING was established in 2014. Our location is at Taman Mutiara Mas, Skudai area. We are a read more