FAQ
Q. What are the payment methods available?
FY HOMEWARE SDN BHD offers various kind of Payment Methods as shown below:-
Invoice / Cheque / Offline Bank Transfer
Bank : PUBLIC BANK
Bank Account :320-8811-216
Account Name :FY HOMEWARE SDN BHD
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may SEND and Email us the above info to Email Address: sales@fyhomeware.com WhatsApp it to us at 010-5653625
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
1. Click on “Forgot Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that has been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers' service email at with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancelled.
Q. What is the product's transaction currency?
All products transaction currency will be in Ringgit Malaysia.
Q. How long does the delivery usually take?
We usually will take about 3 to 7 working days for the delivery done, unless any uncertainty like Covid-19
Q. I still have doubts!
Sorry that we're unable to clear your doubts on the FAQ
Please kindly send us an email to for us to clear your doubts.
Q. Pickup at our Store
43, 43A, 43B, Jalan Mutiara 1/2, Taman Mutiara Mas, 81300 Skudai, Johor, Malaysia.
44, Jalan Mutiara 1/1, Taman Mutiara Mas, 81300 Skudai, Johor, Malaysia.
FY HOMEWARE SDN BHD offers various kind of Payment Methods as shown below:-
Invoice / Cheque / Offline Bank Transfer
Bank : PUBLIC BANK
Bank Account :320-8811-216
Account Name :FY HOMEWARE SDN BHD
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may SEND and Email us the above info to Email Address: sales@fyhomeware.com WhatsApp it to us at 010-5653625
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
1. Click on “Forgot Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that has been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers' service email at
- Orders that are in shipping or shipped will not be cancelled.
Q. What is the product's transaction currency?
All products transaction currency will be in Ringgit Malaysia
Q. How long does the delivery usually take?
We usually will take about 3
Q. I still have doubts!
Sorry that we're unable to clear your doubts on the FAQ
Q. Pickup at our Store
43, 43A, 43B, Jalan Mutiara 1/2, Taman Mutiara Mas, 81300 Skudai, Johor, Malaysia.
44, Jalan Mutiara 1/1, Taman Mutiara Mas, 81300 Skudai, Johor, Malaysia.